Read e-book online Cases on the Human Side of Information Technology (Cases on PDF

By Mehdi Khosrow-Pour

ISBN-10: 1599044056

ISBN-13: 9781599044057

ISBN-10: 1599044064

ISBN-13: 9781599044064

The expansion of recent info expertise has created a problem within the organizational and managerial components of IT. whereas technological advances frequently make initiatives more uncomplicated, the human aspect of a job continues to be affected.

Cases at the Human aspect of knowledge expertise presents many real-life examples of the way organisations have dealt with human part matters within the total usage and administration of IT. It provides details to help educators and pros within the implementation of ideas for the advantage of the corporate or association.

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Additional resources for Cases on the Human Side of Information Technology (Cases on Information Technology Series)

Example text

After three months on the job, Rene now had a much better understanding of the true situation. Finance System A significant short-term problem was support for the Finance system. The primary developer of the system had left the university one-and-a-half years ago, and the secondary developer (an accountant, who was now an IS analyst) had given notice and was leaving at month end. There would be little in-house knowledge of this system left. None of the remaining analysts were interested in learning to support it.

Worse still, might other analysts be lured to higher paying jobs elsewhere? Role of IS For more than a year, IS had been in maintenance mode, using all staff to support user requests for ad hoc reports, new reports, or upgrades to existing applications. During the past 12 months only one new application was developed, and it wasn’t implemented (other than for a trial demonstration). ” While analysts understood the situation with Banner, and were concerned about Laurier’s lack of action, they did not see the department as having any slack resources for such a major undertaking.

Likewise, IS and CCS had been operating almost independently in the past. An Acting Manager currently led Information Systems. When she took on responsibility for IS, Rene was able to change the management situation there. She appointed the DBA as Acting Manager. There were two reasons for this—he was the only one who fully understood and was able to maintain the university database. Losing him would place Laurier in an extremely difficult position. Secondly, the department needed leadership from someone who understood the unit and was there full-time.

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Cases on the Human Side of Information Technology (Cases on Information Technology Series) by Mehdi Khosrow-Pour


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